store policy

Customer Care

Isshī welcomes you into our Universe! We pride ourselves on the quality and craftsmanship of all of our accessories- putting your needs first. We work with natural materials, which means that NO two pieces are exactly alike. Think of it as a treasure that is unique to you, and only you! Sizing, color, and shape may slightly differ from piece to piece as well.

Isshī jewelry and accessories are made with love, time, and care, so be sure to take care of all of your treasures and keep them safe. We work with the highest quality of .925 sterling silver and 14kt (or higher) yellow gold-filled details, in addition to a wide variety of freshwater pearls and natural elements (shells, stones, etc). Oxidization is a natural occurrence in jewelry, so be sure to keep your Isshī jewels in their designated dust bags, away from extreme temperatures, out of salt and chlorinated water, and away from body oils, lotions and perfumes. Wipe down any dirt that may get on your pieces with a soft cloth to prevent buildup of any kind.

If you love your Isshī, it'll love you back!

Returns & Exchanges

Because our pieces are all one of a kind and handmade-to-order, all sales are final and Isshī does not grant returns or exchanges. Due to the delicate and dainty nature of some of our treasures, we know that "life" can happen. We do offer a case-by-case after-sales service for repairs (applicable fees vary per piece). We cannot replace broken cords/ chains, oxidized precious metal elements, or general wear and tear, including pieces that have been bent out of shape, twisted, broken, or mishandled. All repairs are subject to approval. Email all repair inquiries with detailed photos to hello.isshi@isshi.us.When shipping repairs back to Isshī, you must send it back in its original dust bag, and or hard case to protect it from further damage whilst in transit. Any item that is damaged and or brutalized during shipment will not be accepted for repair and sent back. Isshī is not responsible for repair shipment costs. Isshī reserves the right to refuse any item if the above criteria are not met. 

Custom Treasures

Aside from our staple and seasonal collections, we offer a custom-made service as well! This is a very exciting opportunity for us to marry our ideas with yours, and make something special and unique that's just for you. You may know what you want or you may have no clue. We're here to brainstorm together from the very beginning to the very end. Any idea can become a beautiful reality. 

For all custom-made orders, email: hello.isshi@isshi.us and title your subject line "Custom Inquiry".

We can't wait to hear from you and see what magic we can make together!

1 of 1's

Our "1 of 1" edition pieces are exactly that... 1 of 1! We believe in individuality, uniqueness, and what it feels to have that special bond with a one-of-a-kind token. Here at Isshī, we create a single and only copy of an accessory, and it's sold on a first come first serve basis. Stay tuned for all the surprises. Your guesses are as good as ours!

Wholesale Inquiries

Email: hello.isshi@isshi.us and title your subject line "Wholesale Inquiry".

Payment Methods

• Credit / Debit Cards

• PAYPAL

• Afterpay

• Offline Payments